At AlhudaShop, accessible from [www.alhudashop.com](http://www.alhudashop.com) and [shopping.alhudashop.com](http://shopping.alhudashop.com), one of our main priorities is the privacy of our customers. This Privacy Policy document outlines the types of information that is collected and recorded by AlhudaShop and how we use it.
By using our website, you consent to the collection and use of information as described in this policy.
1. Information We Collect
Personal Information:
When you place an order or create an account with AlhudaShop, we may collect personal details such as:
• Name
• Email address
• Phone number
• Billing and shipping address
This information is securely stored and is never shared with third parties, except where necessary to complete your transaction (e.g., payment processors, delivery services).
Non-Personal Information:
We do not collect any non-personal information such as IP addresses, device information, or browsing history.
Cookies:
We do not use cookies or similar tracking technologies on our website.
2. How We Use Your Information
We use the personal information you provide for the following purposes:
➤ Order Processing: To complete your purchase, process payments, and ship your orders.
➤Customer Support: To respond to your inquiries, resolve issues, and provide a better customer experience.
➤ Advertising: We may send you marketing emails about new products, offers, and updates. You can opt-out at any time.
We will not share your personal information with third parties for marketing purposes.
3. Data Protection and Security
We take your privacy seriously and implement reasonable security measures to protect your data. All personal information you provide is stored securely within our system and is encrypted where necessary to prevent unauthorized access. However, please be aware that no online platform can guarantee complete security, and we recommend that you take precautions when using any online service.
4. Sharing Your Data
We do not sell, rent, or trade customer data to third parties. We may share your personal information with trusted third-party service providers to complete your order, such as:
▶ Payment processors
▶Delivery and shipping services
These third parties are required to maintain confidentiality and use your data only for the purposes for which it was shared.
5. Customer Rights
As a customer, you have the right to:
▶ Request Access to the personal information we hold about you.
▶Update or Delete your personal information upon request.
▶ Opt-Out from receiving marketing emails. You can unsubscribe from our newsletter at any time by following the instructions in the email.
To exercise any of these rights, please contact us at alhudabookstore786@gmail.com or call 01616002609.
6. Children’s Privacy
AlhudaShop does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected data from a child, we will take steps to remove it immediately.
7. Refund and Return Policy
We offer a refund and return policy for our customers. If you receive a product that you wish to return, you must notify us within a reasonable time frame. Refunds or exchanges will be processed within 7-15 business days, subject to terms and conditions.
For more details, please refer to our full Refund Policy on the website.
8. Updates to This Privacy Policy
AlhudaShop reserves the right to update this Privacy Policy at any time. We will notify users of significant changes by posting the updated policy on our website. Please review this policy periodically for any updates.
9. Contact Us
If you have any questions about this Privacy Policy or need further assistance, please contact us at:
This privacy policy is intended to inform you about how we handle and protect your personal data. By continuing to use our website, you agree to the collection and use of information as described in this policy.
