Refund and Return Policy
Effective Date: 6 August 2024

At AlhudaShop, we strive to ensure customer satisfaction. However, if you are not satisfied with your purchase, we offer a clear and fair refund and return policy.

1. Eligibility for Refunds and Returns
Refunds and returns are allowed only under the following conditions:
The request is made within2 days from the date of delivery.
The product must be in its original condition, including packaging, with no damage, stains, or missing parts.

2. Refund Process
If eligible, refunds will be processed within 7-15 business days after we receive and verify the returned product.
The refund amount will be transferred via your selected payment method. If no payment method is specified, the refund will be credited to your account or wallet used during the purchase.

3. Conditions for Cancellations
Customers may cancel their orders before the product has been shipped.
If an order is canceled, the refund will be processed after deducting the applicable delivery charge.

4. Non-Refundable Items
Refunds will not be issued for the following:
Products that are damaged due to customer negligence.
Products that are not returned in their original condition.

5. Responsibility for Shipping Costs
If the product was damaged or lost due to AlhudaShop’s error, we will cover all shipping costs for the return.
If the product was damaged or lost due to the customer’s mistake, the customer will be responsible for all associated costs.

6. How to Request a Refund or Return
To initiate a refund or return, please contact us at:
Email: alhudabookstore786@gmail.com
Phone: 01616002609
Provide your order number, details about the product, and the reason for the return or refund.

7. Changes to the Refund Policy
AlhudaShop reserves the right to update this refund policy at any time. Updates will be published on our website. Customers are encouraged to review the policy periodically for any changes.

Thank you for shopping with AlhudaShop!